1. Order Processing
Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information.
2. Shipping & Delivery
We ship worldwide and strive to deliver your order as quickly as possible. Estimated delivery times vary by location:
- United States: 5-10 business days
- Canada & Europe: 7-14 business days
- Rest of World: 10-21 business days
Important: Delivery times are estimates only and may vary due to customs processing, carrier delays, holidays, weather conditions, or other circumstances beyond our control. These factors are considered force majeure events for which TESTEVOLVE cannot be held liable.
3. Delivery Guarantee Policy
We understand that international shipping can sometimes experience unexpected delays. Our policy is designed to protect both you and our company:
- Claims for non-delivery must be submitted after 181 days from the ship date
- This extended period accounts for potential customs holds, carrier delays, and delivery attempts
- Refunds or reshipping for non-delivery are processed on a case-by-case basis after the 181-day period
- Tracking information showing delivery confirmation voids non-delivery claims
4. Customs & Import Duties
International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
5. Force Majeure
TESTEVOLVE shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, riots, government actions, carrier failures, customs delays, or any other event that could not have been reasonably foreseen or prevented.
6. Contact Us
For questions about your order or our policies, please contact us at: support@testevolve.com
