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Shipping & Refund Policy

Last Updated: January 2025

🛡️ 60-Day Money-Back Guarantee

We're confident you'll love TESTEVOLVE. If you're not completely satisfied, we'll give you a full refund within 60 days of purchase — no questions asked.

Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Region Shipping Method Estimated Delivery Cost
United States Standard Shipping 5-7 business days FREE (3+ bottles)
Canada International Standard 7-10 business days FREE (3+ bottles)
Europe International Standard 7-12 business days FREE (3+ bottles)
Australia/NZ International Standard 7-12 business days FREE (3+ bottles)
Asia International Standard 5-10 business days FREE (3+ bottles)
Rest of World International Standard 10-15 business days FREE (3+ bottles)

Note: Single bottle orders (Starter Pack) may have a small shipping fee. Orders of 3 or more bottles ship FREE worldwide.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with:

  • Your tracking number
  • A link to track your package
  • Estimated delivery date

Customs & Import Duties

For international orders, please note:

  • Your country may charge customs duties or import taxes
  • These fees are the responsibility of the buyer
  • We declare accurate product values on customs forms
  • Delivery times may be extended due to customs processing

Discreet Packaging

All orders are shipped in plain, unmarked packaging. There is no indication of the contents on the outside of the package to protect your privacy.

Returns & Refunds

60-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If for any reason you're not happy with TESTEVOLVE, you can request a full refund within 60 days of your purchase date.

How to Request a Refund

To request a refund:

  1. Contact our customer support team via email at support@testevolve.com or through our live chat
  2. Provide your order number and reason for the refund request
  3. Our team will process your request within 2-3 business days
  4. Refunds are issued to the original payment method

Refund Timeline

  • Processing: 2-3 business days after approval
  • Credit Card: 5-10 business days to appear on your statement

Return Shipping

For refund requests:

  • You do not need to return the product for orders within the 60-day guarantee period
  • Simply contact us and we'll process your refund
  • We trust our customers and want to make the process hassle-free

Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us immediately with photos of the damage
  • We will send a replacement at no additional cost
  • Or provide a full refund — your choice

Lost Packages

If your package is lost in transit:

  • Contact us with your order number
  • We'll investigate with the shipping carrier
  • If the package cannot be located, we'll send a replacement or issue a refund

Subscription Information

No Hidden Subscriptions: TESTEVOLVE is a one-time purchase. You will NOT be automatically charged or enrolled in any subscription. If you love our product and want to reorder, you can do so at any time through our website.

Contact Us

Have questions about shipping or returns? We're here to help:

  • Email: support@testevolve.com
  • Phone (ID): (+62) 818-0681-8888
  • Phone (US): +1-800-TEST-EVO
  • Live Chat: Available 24/7 on our website

Our customer support team typically responds within 24 hours.

*This is a dietary supplement for general wellness support. Individual results may vary. Consult your healthcare provider before use.

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